Chat Management Module
Everything you need to know about the Callbell Chat Module
- How to add team members to Callbell?
- Automatic assignment (round robin) in Callbell
- How to open a new WhatsApp conversation
- How to create a reminder for a conversation on Callbell
- How to send an interactive response on WhatsApp
- Agent Status (available / unavailable)
- How does chat sorting and filters work in Callbell?
- Create quick replies
- How to use internal notes
- How to add, change or remove tags
- Automatic replies
- How to delete a conversation?
- How does ZapReply work on Callbell?
- How to send an audio message [integration with WhatsApp Business API]
- How to see if a message has been sent / received / read [integration with WhatsApp Business API]
- How does the Callbell mobile app work?
- How to send a chat transcipt
- Real-time dashboard
- Advanced statistics [guide]