1. Callbell
  2. Chat Management Module

Chat Management Module

Everything you need to know about the Callbell Chat Module

  • How to add team members to Callbell?
  • Automatic assignment (round robin) in Callbell
  • How to open a new WhatsApp conversation
  • How to create a reminder for a conversation on Callbell
  • How to send an interactive response on WhatsApp
  • Agent Status (available / unavailable)
  • How does chat sorting and filters work in Callbell?
  • Create quick replies
  • How to use internal notes
  • How to add, change or remove tags
  • Automatic replies
  • How to delete a conversation?
  • How does ZapReply work on Callbell?
  • How to send an audio message [integration with WhatsApp Business API]
  • How to see if a message has been sent / received / read [integration with WhatsApp Business API]
  • How does the Callbell mobile app work?
  • How to send a chat transcipt
  • Real-time dashboard
  • Advanced statistics [guide]
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