You can add team members to your Callbell account from the "Team & permissions" section of the settings:
Enter the email address of the person you want to invite to your account:
Click on "Invite"; your team member will receive an email to confirm his email address:
By clicking on "Join your team on Callbell", your team member will be required to set his password and log in to his account:
You can invite other team members from the same section, monitor if invitations have been accepted and decide if each user will have access rights to settings. If one or more team members have not received the invitation email, you can resend the email or manually copy the confirmation code and manually share it with your agent.
Each team member can change his Full Name from the "Your profile" section, within the settings: