The internal notes function is available to communicate internally and efficiently within a single conversation.
This function allows you to inform a team member every time you want to involve him within a single conversation or to communicate / store general information within a conversation.
Internal notes are visible only to team members and not to the recipient of the conversation.
To create a note, simply click on the "post-it" icon in the chat input bar at the bottom left:
If you want to mention a team member in the note, you can use "@" and search for the name of the collaborator to be notified:
