In this guide, we will see how to configure interactive responses on WhatsApp that can be used in the chatbot or directly in the chat module. This feature allows you to create quick engaging responses and simplify interaction with your customers.
To proceed:
- Access the Callbell Settings.
- In the "Quick Replies" section, select "Create Quick Reply."
- Choose the desired type of response.
Type 1: Interactive Quick Response with Response Buttons
- Write a title (not visible to the customer).
- Enter a header, text, and an optional caption.
- Add up to three response options.
At any time, you can view the complete preview of the quick response.
Type 2: Interactive Quick Response with Option List
- Write a title (not visible to the customer).
- Enter a header, button name, and a brief description
- Configure the sections according to your specific needs. In this case, for each section, you will need to select a section title, an article title, and a description.
Here too, you can view the complete preview of the quick response at any time.
Configure Quick Responses with Multimedia Content
If you want to attach an image, create predefined quick responses and add the image attachment. For multimedia content such as video or document, use quick responses with response buttons.
How to integrate Interactive Responses into the WhatsApp Chatbot
- Go to the Bot section and select the corresponding WhatsApp channel.
- Configure the bot flow according to your needs.
- Add the action "Wait for user response."
- Select "Send message with response buttons" or "Send message with interactive list."
- Choose one of the quick responses previously created.
- Continue with the flow creation and save.
Note: Quick responses with buttons and interactive menus are only available for the official integration of WhatsApp Business API.
Remember to test the configured flow using the simulator to ensure it works correctly before implementing it on your Callbell account.