To create quick replies, open the "Quick replies" section, in the settings of your Callbell account:
From here you can proceed to the creation of your first quick reply by clicking on "Create Quick Reply". In the text you will be able to add variables that will help you to respond more personally to your contacts.
For example, you can enter the variable name (name) and choose to pre-populate the message with the name of the contact or, if the name is not available, with the alternative to use.
Ex: Hello {name or "dear"}, how can we help you?
NB: variables must always be inserted inside curly braces.
Once the first quick reply is saved, you can start using it by typing "/" in the chat bar:
When entering a "/", all available quick replies will appear. Once the quick reply to be used has been chosen, the text box will be pre-filled automatically.
NB: this feature is also available on the mobile app version of Callbell