Callbell allows you to close multiple chats at once using bulk actions. This is useful for organizing your inbox at the end of a campaign, clearing out resolved conversations, or keeping your team's workspace organized.
How to close chats in bulk
- Go to the Contacts tab and open the segment containing the chats you want to close.
- Click the Bulk actions button.
- Confirm the action to close all chats in the segment.
| Note: Bulk actions are limited to segments with up to 1,000 contacts. If your segment exceeds this limit, the bulk action option will not be available. |
| Bulk actions cannot be undone. Once chats are closed, there is no way to reopen them automatically — each one would need to be reopened manually. |
What if my segment has more than 1,000 contacts?
If your segment exceeds the 1,000-contact limit, we recommend updating the segment filters to include only open chats. This way, already-closed conversations are excluded from the count, bringing the total within the allowed limit.
A full record of all bulk actions performed in your account is available at the Bulk actions log. You can use this to review all the bulk actions performed.