Chat management module
Callbell's Chat management plan costs € 14 / month per agent.
The Plus plan (includes advanced statistics, the access to our API and the chatbot webhook) plan costs € 18 / month per agent.
The administrator account counts as an agent and the minimum plan starts from 3 agents.
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Messaging channels integrated into the account
Facebook Messenger
The integration with the 1st page of Facebook Messenger has no additional costs.
Telegram
The integration with the 1st Telegram bot has no additional costs.
Instagram Direct & Live Chat
The integration with the 1st page of Instagram Direct costs €20 / month
The integration with the 1st Live Chat costs €20 / month
WhatsApp Business Cloud API*
The integration of the WhatsApp Cloud API costs €20 per month.
WhatsApp Business (with BSP)**
The WhatsApp integration costs € 50 / month* each 10 agents active in the account.
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Multi-account/multi-page pricing
If you want to connect multiple WhatsApp numbers, multiple Facebook pages, multiple Instagram pages, or multiple Telegram accounts to Callbell, the cost is €20 / month extra per added channel.
WhatsApp Broadcast / Campaign Module
The cost associated with the WhatsApp broadcast / campaign module is €0.02 per each contact reached through the campaign.
Advanced Bot Builder Module for Messaging
The advanced bot builder module for messaging, a more advanced tool for building bots on messaging platforms, has a cost of €59 / month.
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You can choose to pay a Callbell subscription:
- every quarter
- every semester (5% discount)
- every year (15% discount).
We do not offer monthly renewal plans.
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* The billing of the variable cost generated with the WhatsApp Cloud API is done directly on the payment method you have associated in your Meta Business Manager under the settings of your WhatsApp Cloud API account.
** In the case of WhatsApp integration with BSP, the integration cost with WhatsApp will cover the message sending and receiving service up to a maximum budget of €50 per month or $54 per month per 10 active agents. If the volume of messages on your account exceeds this cost, the difference will be billed at the start of the next calendar month (any invoice for excess consumption will be available in the Billing section of your Callbell account).
Find out in this article how the Meta (WhatsApp) pricing model works, in the event that the number of conversations managed by your company exceeds the prepaid budget to Callbell.
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Before purchasing a Callbell license, please make sure you have read our cancellation policy and refund policy.