In this article, you'll understand the differences between Callbell plans: Multi agent and Multi agent Plus.
Feature Comparison
| Feature | Multi agent | Multi agent Plus |
|---|---|---|
| Real-Time Dashboard | ❌ Basic view | ✅ Filters & auto-play available |
| Custom Role Permissions | ❌ Default user roles | ✅ Create and customize team roles |
| Chatbot Integrations | ❌ Limited | ✅ Webhooks, ChatGPT, Google Sheets, and Google Calendar |
| Public API Access | ❌ Not available | ✅ Full access to integrate with external systems |
Detailed Breakdown of Plus Plan Features
Filters & Auto-Play in Real-Time Dashboard
With the Plus Plan, you can apply filters to your real-time dashboard and activate the auto-play functionality, which will automatically refresh your data every 10 seconds. See below how it works:
Read more here at https://callbellsupport.zendesk.com/hc/articles/19267796537244.
Custom Role Permissions
The Plus Plan allows you to create custom roles and permissions, ensuring that team members only have access to the tools and data relevant to their responsibilities. For example, you can create a role to give users access only to the analytics page, but not to the rest of Callbell settings.
Accounts under the multi plan can use the standard roles:
Read more here at https://callbellsupport.zendesk.com/hc/articles/19205008494364.
Chatbot Integrations
Customers under the Plus Plan can integrate the chatbot with external tools to automate responses and streamline communication workflows.
- Webhook: allows you to integrate your bot with any other system to consult your database, and customize your bot flow.
- Open AI Use artificial intelligence to reply to your contacts, or to customize the flow by adding a prompt to be sent to ChatGPT.
- Google Sheets: This integration gives you the option to insert, update, and select data from Google Sheets. It's very powerful, and doesn't require technical knowledge.
- Google Calendar: This action allows you to automatically creating events in Google Calendar.
Public API Access
If you need to integrate Callbell with your own software, you can get access to our public API to build the integration you need, enabling integration with third-party applications. Our public API allows you to automate actions like:
- Creating contact;
- Sending templates;
- Assigning chat;
- Starting bot flows;
- Closing conversations;
- Adding internal notes.
And much more! Read more at https://docs.callbell.eu/.
Pricing Details
The Plus Plan costs $20 / €18 per agent - a difference of $5 / €4 per agent compared to the Multi agent plan. The pricing per agent is applied to all the agents you have included in your Callbell account plan.
If you need any help, our support team is here to assist you. Reach out to us for further assistance.