This action allows the Bot to automatically restart on all chats that are closed by agents after a certain period of time from closure.
Let's give an example:
Imagine that we have activated this feature with a restart after 10 minutes from the chat closure. An agent closes a conversation with a customer.
- If the customer writes again within 10 minutes of closure, the Bot does not restart and the conversation reopens, remaining assigned to the agent who was handling it.
- If, however, the customer writes after 10 minutes, the conversation will be unassigned by the agent and the Bot will be restarted.
To configure this feature, you need to access Settings > Bot, activate the corresponding switch, and select the most suitable time period according to the needs.