To create a new team on Callbell, you will need to access the Teams section from the Settings section of your account. At this point, click on Create team at the top right.
At this point you will need to add all the collaborators within your account that belong to the new team. We remind you that only the collaborators who will be added will have visibility on the chats that will be assigned to the team while it will always be possible for each agent to reassign a conversation to another team or to another collaborator belonging to another team.
