Callbell allows you to integrate Facebook Messenger, WhatsApp (through 2 types of integration) and Telegram. Here's how they work and how much the integrations cost:
Facebook Messenger: the Facebook Messenger integration allows you to connect a Facebook page and manage messaging with the contacts that connect your company through Messenger (both from your Facebook page and from Messenger's live chat, if installed on your website) directly from Callbell.
The integration with Facebook Messenger is free
- WhatsApp Business: the integration with WhatsApp Business uses the official WhatsApp API and allows you to connect a WhatsApp Business account to Callbell through an integration with Twilio (which applies a rate that varies based on the volume of messages sent). This integration is recommended for companies with a significant volume of agents / messages (> 6000 messages / day). To use this integration, it is necessary to request access to the WhatsApp Business API following this process.
The integration with WhatsApp Business is free *
* (there is a variable cost for using Twilio)
- WhatsApp Web: the integration with WhatsApp Web allows you to integrate a WhatsApp or WhatsApp Business account simply by scanning the QR code that is typically used to connect WhatsApp Web. The integration uses an unofficial version of the WhatsApp API and allows you to connect a WhatsApp account in a few clicks. This integration is recommended for small teams with limited message volumes (<6000 messages / day).
The integration with WhatsApp Web costs € 25 / month
- Telegram: the integration with Telegram allows you to connect a Telegram account and manage messaging with the contacts that contact your company from the messaging channel directly from Callbell.
The integration with Telegram is free.