To ensure that your Callbell widget complies with GDPR, the chat widget must be loaded and displayed on your website only once the visitor has accepted the consent to use Cookies.
In order for this to happen, it is necessary to integrate a line of code to your Callbell widget script that allows your Cookie management tool to authorize the loading of the widget only after having received authorization to use Cookies by the website visitor.
A popular tool for managing cookies on the web is CookieBot; here's the steps to follow to connect CookieBot to Callbell:
- Create an account on CookieBot from here
- Install and configure the CookieBot script and your domain on the dashboard
- Paste the Callbell script, modified in this way, replacing the token of your Callbell widget instead of <YOUR CALLBELL TOKEN>
<!-- Start of Async Callbell Code -->
<script type="text/plain" data-cookieconsent="statistics">
window.callbellSettings = {
token: "<YOUR CALLBELL TOKEN>"
};
</script>
<script type="text/plain" data-cookieconsent="statistics">
function c(){var e=window,l=e.callbell;if("function"==typeof l)l("reattach_activator"),l("update",callbellSettings);else{var t=document,a=function(){a.c(arguments)};a.q=[],a.c=function(e){a.q.push(e)},e.Callbell=a;!function(){var e=t.createElement("script");e.type="text/javascript",e.async=!0,e.src="https://dash.callbell.eu/include/"+window.callbellSettings.token+".js";var l=t.getElementsByTagName("script")[0];l.parentNode.insertBefore(e,l)}()}};c();
</script>
<!-- End of Async Callbell Code --> 
- Save and publish changes
Once this is done, the chat widget will be uploaded to your website only once the user has consented to the use of cookies.
If you do not use CookieBot but another tool for managing Cookies on your website, you can send an email to support@callbell.eu and we will provide you with the information needed for implementing this change.