Callbell uses the official version of the WhatsApp Business API.
For this reason, before integrating WhatsApp with Callbell it is necessary to obtain access to the WhatsApp Business API, through Twilio (recommended) or through Facebook. The process can take 10 to 15 days and allows you to link your Business account to our solution.
N.B. : the WhatsApp integration has a cost based on the country of sending / receiving messages. The cost of the service is charged directly by Twilio and varies according to the volume of messages sent through WhatsApp. Find out more about the service costs from this link.
To gain access, you can follow the following procedure:
- Create a free account on Twilio
After you have created an account with Twilio you gain access to their Dashboard. All new accounts are created with $15 of free credit that you can use to buy phone numbers and test the platform.
Head over to the Twilio Dashboard and press the red "Get a Trial Number" button. Twilio will recommend a phone number based on your location.
If you don't have a preference, you can click on the red "Choose this Number" button. However, if you would like to purchase a number from a different country or you just would like a different number from the one recommended, you can click on "Search for a different number".
N.B.: You can select a number from any country available on Twilio. The only prerequisite for Callbell integration to work is SMS capability. Bear in mind that Twilio does offer numbers without SMS functionality, those won't work.
- Save your account SID
- Fill out this form with your company information, the use case (customer support) and your Facebook Business Manager ID, which you find here:
Within 10 working days, you will receive a confirmation email from Twilio. Once the procedure has been completed, send an email to firstname.lastname@example.org (you will need to provide us with your SID account and Twilio's token authorization, which you will find in your account) and we will then proceed with connecting your WhatsApp Business account to Callbell.
If you already have access to the WhatsApp Business API instead, you can contact us directly and we will immediately connect your WhatsApp Business account to our solution.