Why it's not possible to delete or edit a message in Callbell after it has been sent? When using an official WhatsApp Business API (WABA) number, it’s important to understand WhatsApp’s policies regarding message management.
While the standard WhatsApp application allows users to delete or edit messages within a certain timeframe, this functionality isn’t extended to the Business API. Being an official Business Solution Provider (BSP), Callbell follows all Meta's policies, ensuring reliability and security for all our clients.
How does it work in Callbell?
In Callbell, users with settings access can delete messages sent or received. However, it’s important to note that this action only removes the message from the Callbell platform — it does not delete it from the recipient’s device.
To ensure data security, users without settings access cannot delete messages, preventing unauthorized data loss.