Dear Callbell Customer,
If you are reading this article, it is likely that you have been working with our solution alongside your company for over a year. Over the past year and a half, we have worked diligently to enhance our product, investing significant resources both in the product itself and in growing and specializing our team to provide the best possible experience to our customers.
In the past year, we have rolled out several updates to our application, among which we would like to highlight:
- A contacts module for better CRM management.
- A funnel system for customer lifecycle stage management.
- A new search system, improved in terms of efficiency and speed.
- The ability to send templates with images and documents via WhatsApp APIs.
- A new mobile application, launched in November of last year and available in 5 languages.
- A public API to enable Callbell integration with other CRM, CMS, and messaging automation business applications.
- A desktop version of our application for Windows and Mac.
- A broadcast module for campaign management and mass messaging on WhatsApp.
- A new notification center for improved management of internal notes.
- A module for approving WhatsApp API templates from the dashboard.
- The ability to create interactive lists for a better WhatsApp experience.
- An advanced bot builder module, which we are launching in these months.
These are just some of the key updates we have made available in our application over the past 15 months, demonstrating our commitment to continuously work and innovate in our product to help your business grow through instant messaging.
Over time, we have regularly reviewed our pricing system, constantly striving to keep it accessible and aligned with the value our customers derive from our platform.
For this reason, starting from October 2023, we will introduce an update to the pricing of our plans based on the current structure described in this article, which can be summarized as follows:
Chat Module
Multi-Agent Chat Plan - €14/month per agent.
Plus Plan - €18/month per agent (advanced statistics and/or Callbell APIs).
Messaging Channel Integrations:
The first Facebook Messenger page and the first Telegram bot will remain free.
Instagram Direct - €20/month.
WhatsApp Business - €50/month for every 10 agents.
Each additional channel - €20/month extra.
Bots & Broadcast
WhatsApp Campaign Module: €0.02 per reached contact.
Advanced Bot Builder Module: €59/month.
-----------------
If your Callbell plan is structured differently from what is described above, it will be updated at the time of the next renewal following Callbell's current pricing model.
To ensure the protection of your plan and any exceptions previously discussed with our sales team, we commit to limiting any cost increase to 50% (current price * 1.5) compared to the original price agreed upon by your company at the time of subscription.
We are aware that pricing changes can raise questions and concerns, but we want to reassure you that our commitment to providing the best possible service remains unwavering.
If, for any reason, you do not agree with the changes to our plans, you will have the option to terminate the service before the next subscription renewal by following the cancellation steps in the "Billing" section of your account.
We appreciate your understanding and your continued support as we constantly work to improve our service and meet the changing needs of your company.
Sincerely,
The Callbell Team